Technical Writer/Editor II

TRC Companies, Inc. • Arlington, TX

2d

About The Position

TRC, Member of WSP, is seeking a skilled and detail-oriented Technical Writer to join its Advanced Energy Technology team. The role supports the launch and implementation of multiple software products used by the team to support utility clients, creating training materials and technical support content for internal and external users. Documentation will primarily cover Microsoft Dynamics 365, as well as other custom software products.

The Technical Writer collaborates with onshore and offshore development teams, product management, services, and operations. The role requires translating technical and business information—including customer software, utility processes, and energy efficiency—into clear, concise, user-friendly documentation and training materials. The writer also maintains documentation practices and workflows within an agile framework, evaluates training materials, and incorporates feedback for continuous improvement.

Requirements

• Bachelor’s degree in Business Administration, Communications, Information Technology/Systems, Computer Science, or a relevant field.
• 6–10 years of experience as a Technical Writer, preferably in software development or cloud computing.
• Strong technical background and ability to explain technical concepts clearly and credibly to software end users.
• Experience with Agile and Scrum software development processes and collaboration tools such as Jira, Confluence, Miro, and SharePoint.
• Expertise with Microsoft Word and high proficiency with Microsoft Office tools, including Excel and PowerPoint.
• Thorough knowledge of English as used in the United States, including grammar, spelling, and common usage.
• High-level understanding of websites, web applications, APIs, databases, and cloud functionality.
• Strong interpersonal skills and ability to foster collaboration and communication across diverse onshore and offshore teams.
• Excellent written and verbal communication skills and ability to collaborate with stakeholders and articulate product vision and detailed product information.
• Effective planning and time-management skills, ability to follow through on commitments, and ability to manage multiple projects and priorities in a fast-paced environment.

Nice To Haves

• Strong experience and familiarity with Microsoft Dynamics 365.
• Experience documenting APIs, SDKs, and cloud-based software products.
• Familiarity with diagramming tools such as Microsoft Visio and Draw.io for creating system architecture diagrams.
• Certification in relevant industry-specific technologies and/or Software Technical Writing.
• Working knowledge of AI technologies, including automated data processing, machine learning, natural language processing, and computer vision.
• Background in the utility industry.

Responsibilities

• Gather and analyze technical and product information from demonstrations, interviews, emails, meetings, and phone calls to document new or changing functionality.
• Collaborate with development teams to understand and document custom software functionality.
• Analyze business processes and workflows to determine effective ways to train new platform users.
• Work with onshore product management and operations teams to align documentation with business requirements and user needs.
• Create, edit, and maintain technical documentation, including user manuals and troubleshooting guides; organize API documentation and release notes.
• Ensure documentation is accurate, follows company standards, and is updated to reflect software changes.
• Develop and maintain templates and style guides for consistent documentation.
• Interview subject matter experts to gather insights and clarify technical details.
• Review and test software to build firsthand knowledge and verify documentation accuracy.
• Stay current with technologies and documentation best practices.
• Assess end-user needs and challenges with the Product Team and improve training and customer support materials.
• Manage documentation workflows within an agile framework, coordinating timely updates and continuous delivery with product delivery.
• Maintain and catalog a library of training and other documentation for internal and external use.
• Evaluate training material performance, solicit user and team feedback, and recommend improvements.
• Apply and continuously improve documentation processes, procedures, templates, and standards.
• Maintain regular relationships with product management and support teams to gather feedback and incorporate it into continuous improvement.

Benefits

• Medical, dental, vision, and disability insurance.
• 401(k) with traditional and Roth IRA options and company match.
• Paid time off ranging from 15 to 25 days per year, contingent on full-time or part-time status and seniority.
• At least 8 paid holidays per year for full-time employees.
• Paid sick, family, and disability leave in accordance with the laws of the employee’s state of residence.
• Potential eligibility to participate in the annual Discretionary Bonus Program, contingent on company, business segment, and individual performance against key performance indicators.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level