Technical Writer, AWS Support - Knowledge Services

Amazon • Dallas, TX

3d • Onsite

About The Position

Amazon Web Services has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining customer-focused content for technical and non-technical audiences. You will work with other Technical Writers, AWS builders, and subject matter experts to create and revise public facing documentation for various user guides across multiple AWS services. You will play a role in the development of a successful and effective global AWS Support team, including the development and management of content strategy, reviewing key metrics to ensure the availability of high quality content, and collaborating with AWS builders to review and revise content.

Requirements

• Experience using content publishing tools to write, format, manage and publish high-quality content
• Experience delivering content publication plans or managing multiple projects
• Experience executing content projects, prioritizing tasks, and meeting deadlines
• Experience working with Git or an equivalent distributed version control system
• 5+ years of technical writing role experience
• 5+ years of experience delivering content publication plans or managing multiple projects.
• 3+ years of experience using XML for web content.
• 3+ years of experience using Git for version control

Nice To Haves

• Experience managing content projects of varying complexity
• Experience in project management
• Experience writing high-quality technical content for technical audiences (e.g., engineers, developers, scientists)
• Experience writing API reference documentation

Responsibilities

• Collaborate with AWS service teams to optimize and maintain public-facing user guides, developer guides, onboarding guides, and API documentation while maintaining a high bar for quality.
• Triage feedback on public-facing guides and take action to prioritize feedback.
• Work directly with development teams and AWS Support stakeholders to produce world-class content.
• Create and maintain integrated help content on the AWS service consoles and review/revise public-facing error messages.
• Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.
• Create, maintain, and edit content that is used by a wide audience with varying skill levels.
• Manage all aspects of the documentation process—planning, testing, maintaining, and delivery.
• Use metrics to identify underperforming content and present/implement a plan for improvement.
• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.
• Demonstrate AI fluency in handling content development and publication.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed