Technical Writer - Knowledge Manager

Torch Technologies, Inc.

1d•Onsite

About The Position

Torch Technologies is seeking a highly motivated and experienced Technical Writer and Knowledge Manager to join a team providing services to the Missile Defense Agency at Schriever SFB, CO. This role will take ownership of the technical documentation and knowledge base for a team providing information technology to MDA. The ideal candidate will be a master of simplifying complex information and presenting it in a way that is easy for both technical and non-technical audiences to understand. You will be responsible for creating a wide range of content, including how-to guides, quick reference documents, user manuals, standard operating procedures (SOPs), and knowledge articles. In addition to writing, you will play a crucial role in managing and organizing our internal knowledge base to ensure that our team and our users have access to the most accurate and up-to-date information. Torch Technologies is a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation’s top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: “Lighting the Pathway of Freedom”. And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years!

Requirements

U.S. Citizenship
5+ years of proven experience as a technical writer, documentation specialist, or a similar role.
Active Secret Clearance level is required.
Proficiency with knowledge management systems (Confluence, Wiki, etc.).
Experience with authoring tools such as Microsoft Word, Google Docs, and Markdown editors.
Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into simple, easy-to-understand language for a variety of audiences.
Strong organizational and time-management skills with the ability to manage multiple projects simultaneously and meet deadlines.

Nice To Haves

Bachelor's degree in Technical Communication, English, Computer Science, or a related field is preferred.
Experience with both internal and external-facing documentation is a plus.
Familiarity with screen capture and image editing tools like SnagIt and Photoshop is desirable.
Basic understanding of HTML/CSS/MD is a plus.

Responsibilities

Research, write, edit, and maintain high-quality technical documentation, including how-to guides, user manuals, quick reference guides, and SOPs.
Develop and manage our web-based knowledge base, ensuring content is well-organized, searchable, and up to date.
Work closely with subject matter experts (SMEs), including engineers, product managers, and support teams, to gather information and ensure technical accuracy.
Analyze the needs of our target audience to create documentation that is clear, effective, and user-friendly.
Establish and enforce documentation standards, styles, and templates to ensure consistency across all materials.
Create and incorporate diagrams, screenshots, and other visual aids to enhance understanding.
Proofread and edit documentation for clarity, grammar, and accuracy.