Technical Training & Process Specialist

REV Corporate • Charlotte, NC

2h • Onsite

About The Position

Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs, and chassis. Driven by a commitment to quality and innovation, Spartan and its portfolio of brands Spartan Fire Apparatus and Chassis, Smeal Fire Apparatus, and Ladder Tower (LT) offer a broad range of apparatus to meet specific requirements and demands of the fire service industry. Spartan has a rich history in fire apparatus manufacturing with over 250 years of combined experience. Spartan Emergency Response is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day. The Technical Training & Process Specialist is responsible for supporting the development, accuracy, and continuous improvement of work instructions, process documentation, and technical training materials. This role partners closely with operations, engineering, and training teams to ensure alignment between documented processes, training programs, and actual work performed on the production floor. This position plays a key role in advancing the organization’s technical training initiatives by ensuring documentation is clear, standardized, and effective in supporting employee development and operational excellence.

Requirements

• Associate’s or Bachelor’s degree in a related field (HR, Business, Engineering, or Technical discipline) preferred
• 2–5 years of experience in manufacturing, training, quality, or process improvement environments
• Experience working with work instructions, SOPs, or technical documentation strongly preferred
• Strong attention to detail with the ability to translate complex processes into clear, usable instructions
• Ability to work cross-functionally with operations, engineering, and leadership teams
• Solid understanding of manufacturing processes and shop floor operations
• Effective communication skills, both written and verbal
• Ability to observe processes, ask questions, and challenge inconsistencies constructively
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with document control systems a plus

Responsibilities

• Review, audit, and maintain work instructions, standard operating procedures (SOPs), and process documentation for accuracy, clarity, and usability
• Partner with supervisors, Manufacturing/Process Engineers, and trainers to validate processes on the shop floor
• Identify gaps, inconsistencies, or improvement opportunities and recommend updates to processes and documentation
• Support the development and continuous improvement of technical training materials, job aids, and visual work instructions
• Align documentation with the organization’s Train-the-Trainer program and training standards
• Assist in standardizing processes across departments to promote consistency, quality initiatives, and continuous improvements
• Maintain version control and document management systems to ensure current and accurate information is accessible
• Participate in training initiatives, onboarding support, and growth of manufacturing operations
• Support safety initiatives by ensuring processes and instructions reflect current safety requirements and best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree