Technical Training Manager

Life Fitness • Rosemont, IL

2d • Hybrid

About The Position

Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength, we’re not just building equipment—we’re shaping the future of fitness. As a global leader in fitness innovation, we design and deliver high-performance, reliable solutions that empower people around the world to live healthier lives. We are seeking a Technical Training Manager to build, lead, and scale the technical training function supporting both our internal and external customer base. In this highly visible role, you will develop and implement comprehensive training and certification programs that enhance the technical capabilities of field service technicians, service partners, customers, and support teams. You’ll play a critical role in improving service quality, consistency, technician readiness, and customer satisfaction across our global service organization. This role combines deep hands-on technical expertise with modern learning strategies and instructional design practices to drive capability at scale. The ideal candidate brings strong leadership skills, technical acumen, and a passion for continuous improvement while thriving in a collaborative, customer-focused environment. This is a hybrid position primarily based out of our Global Support Hub in Rosemont, IL. Monday and Friday are remote, with Tuesday through Thursday designated as in-office collaboration days.

Requirements

• Bachelor’s degree in Engineering, Technical Education, Business, Operations, or related field preferred; equivalent experience considered.
• 5+ years of experience in technical training, field service operations, technical support, or related roles.
• 3+ years of leadership experience managing training programs or technical teams.
• Experience developing and delivering technical training programs for field service organizations.
• Strong technical knowledge of electromechanical systems, diagnostics, troubleshooting, and repair processes.
• Strong presentation, facilitation, and communication skills at all levels of organization.
• Experience with learning management systems (LMS) and digital training platforms.
• Strong organizational, project management, and analytical skills.
• Experience with adult learning principles and modern learning methodologies.
• Ability to travel (20%) domestically and potentially internationally if needed.

Responsibilities

• Develop and execute a scalable technical training strategy aligned with company service goals and product roadmap.
• Build and lead the technical training function, including curriculum development, delivery methods, and training standards.
• Establish training KPIs and performance metrics to measure technician readiness, certification progress, and service impact.
• Partner with service leadership, engineering, quality, and product management teams to identify training needs and priorities.
• Drive continuous improvement initiatives within the training organization.
• Coordinate all administrative functions including; invoicing, content planning, external communication, marketing, sales and others as needed.
• Design and maintain technical training programs for products, systems, diagnostics, repairs, preventative maintenance, and software tools.
• Develop blended learning solutions including: Instructor-led training, Virtual learning, eLearning modules, Hands-on workshops, Video-based instruction.
• Manage the ALM platform and work cross - functionally with the global training team Knowledge libraries and job aids.
• Create and modify certification programs for internal and external partners.
• Ensure training content remains current with new product releases, engineering updates, and field issues.
• Standardize training materials, assessments, and technical documentation.
• Serve as a subject matter expert on fitness equipment systems, troubleshooting, diagnostics, and repair procedures.
• Provide advanced technical guidance and support to field service teams.
• Collaborate with engineering and quality teams to identify recurring service issues and develop targeted training solutions.
• Participate in new product introduction (NPI) activities to ensure service readiness.
• Support root cause analysis and field performance improvement efforts.
• Lead, mentor, and develop technical trainers and support staff as the organization grows.
• Foster a culture of continuous learning, accountability, and technical excellence.
• Support career path development and technician progression programs.
• Evaluate training effectiveness through assessments, field observations, and service performance metrics.

Benefits

• a 401(k) savings plan with 4% employer match
• medical, dental and vision insurance
• parental, medical and military leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• paid vacation days beginning at 13 days annually
• paid sick leave as provided under state and local paid sick leave laws
• company paid short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• hospital indemnity
• identity protection
• legal services
• adoption assistance
• tuition assistance
• commuter benefits
• employee discounts
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level