Manager, Technical Training

Cook Systems•Jacksonville, FL

1d•Onsite

About The Position

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! We are seeking an experienced IT Training Manager to spearhead our IT training life cycle. This role involves conducting needs analysis, developing training strategies, and delivering comprehensive training programs for IT professionals and end-users. The ideal candidate will manage skills development processes, ensuring a technical learning environment that maximizes technology capability.

Requirements

Bachelor's Degree in Instructional Technology, Computer Science, Information Systems, Education, or a related field, or equivalent work experience.
Minimum of 7 years of experience in Training, including curriculum development for IT and instructional technology.
At least 2 years of experience in training management.
Proven ability to manage and mentor supervisors, project leads, and technical staff.
Experience as a project leader and subject matter expert on multiple complex projects.
Strong communication skills to report to senior management, including Corporate Training Officer, IT COO, or CIO.

Responsibilities

Manage the IT training life cycle, including needs analysis and training program development.
Implement and manage skills management and competency development processes for IT staff and end-users.
Coordinate services to identify business and training drivers and analyze related roles, skills, and competencies.
Lead skill gap analysis and collaborate with IT to prioritize training needs.
Ensure the organization has a robust technical learning environment.
Oversee curriculum and courseware development to address skill gaps for IT professionals and end-users.
Manage the selection and usage of training delivery systems and certification/testing methods.
Measure training ROI and pilot new training techniques to enhance effectiveness.