Technical Training Lead Analyst, Instructional Designer - Evernorth - Remote

Cigna Healthcare•Pennsylvania Work at Home, PA

3d•$71,100 - $118,500•Remote

About The Position

This role designs engaging, learner-centered experiences that help care teams build skills, adapt to change, and deliver better outcomes. You will partner with business leaders and subject matter experts to create innovative training solutions that support Evernorth Care Solutions priorities and improve performance across the organization.

Requirements

3+ years of instructional design experience.
2+ years of experience developing healthcare-related training curriculum.
Strong understanding of adult learning principles and instructional design methodologies.
Experience using eLearning authoring tools (e.g., Articulate Storyline or Rise, Captivate).
Strong communication, collaboration, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment and meet deadlines.
Proficiency with Microsoft Office and learning management systems (LMS).
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Bachelor’s degree in Instructional Design, Education, or related field.
Experience in healthcare operations or care management environments.
Familiarity with systems such as TruCare, HEV, ICMS, CAMS, or similar platforms.
Instructional design certification.
Experience facilitating training sessions.

Responsibilities

Design and deliver impactful learning experiences for new hire and ongoing training across Care Solution roles, improving learner readiness and performance.
Partner with business leaders and subject matter experts to identify skill gaps and translate business needs into clear, actionable learning objectives.
Lead end-to-end instructional design using the ADDIE framework to create scalable, high-quality curriculum.
Develop interactive training solutions using a mix of instructor-led, virtual, and eLearning methods to enhance engagement and retention.
Continuously improve curriculum by analyzing learner feedback, performance data, and training effectiveness metrics.
Ensure training content remains accurate and aligned with evolving products, systems, and business strategies.
Incorporate innovative tools and emerging technologies to modernize learning experiences.
Support training delivery when needed through facilitation or train-the-trainer sessions.