Technical Support Senior Analyst - Evernorth - Remote

Cigna Healthcare•New York, CT

1d•$62,100 - $103,500•Remote

About The Position

The Technical Support Senior Analyst is responsible for automating, maintaining, and enhancing the Facets Booklet System (FBS), which supports customer booklets and certificates. You’ll collaborate with regulatory and product teams to convert legislative and business requirements into system solutions. You’ll automate manual processes and work across multiple authoring systems as needed.

Requirements

High School Diploma or GED, required
Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding, required.
Working knowledge of basic logical coding concepts, required.
Strong Technical proficiency in MS Excel, Word, and Adobe Acrobat, required.
Proven analytical, problem‑solving, and organizational skills to independently drive implementations, resolve complex defects, and track and oversee concurrent projects, required.
Excellent communication skills and the ability to drive quality results in a fast‑paced, complex matrix environment, required.

Nice To Haves

bachelor’s degree in computer science or technology, preferred.
3+ years technical and product knowledge experience, strongly preferred.
3+ years case installation, contract analysis, and state legislation exposure, strongly preferred.
1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred.
knowledge of booklet production using FBS, strongly preferred.
Basic knowledge of UNIX navigation and command line execution, strongly preferred.
MS Access preferred.

Responsibilities

Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix.
Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System.
Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables.
Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance.
Insert and maintain approved content within the FBS database, validating alignment with product and regulatory requirements.
Participate in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance.
Provide technical support and training guidance to Facets Contract Analysts for booklet support and cross‑functional partners regarding FBS functionality and processes.