Technical Training Lead (ADI)

TECO Energy•Brandon, FL

3d•Hybrid

About The Position

The ADI Training Lead is responsible for assessing, planning, developing, implementing, and administering all training, knowledge transfer, and operational readiness activities for the Advanced Delivery Infrastructure (ADI) Program. This position leads the development of the post-go-live training and support operating model, ensures standardized training and documentation practices, and drives user readiness through structured learning, reinforcement, and sustainment strategies. The role manages training needs assessments, develops appropriate learning approaches, partners with business unit subject matter experts (SMEs), and coordinates training delivery across multiple workstreams. In addition, the position ensures operational documentation, job aids, and training materials remain current, accessible, and aligned with program governance and business requirements. This position is entrusted with effectively managing relationships across the business, Technology, PMO, Change Enablement, and external partners to ensure successful adoption and long-term program value.

Requirements

Two-year degree in Education, Training & Development, Organizational Development, Communications, Business, or related discipline from an accredited institution.
Minimum of six (6) years of training development, coordination, instructional design, knowledge transfer, or learning delivery experience within project or program environments.

Nice To Haves

Experience supporting enterprise technology implementations, transformation programs, and post-implementation sustainment models.
Familiarity with SCORM/xAPI standards and experience in designing, developing and evaluating courses using instructional systems (LMS).
Certification in instructional design, training development, change management, or related discipline.

Responsibilities

Design, implement, and maintain the post-go-live training and support operating model, including sustainment processes, knowledge transfer activities, and continuous learning strategies.
Own the end-to-end execution of ADI training initiatives, including training needs assessments, curriculum development, content delivery, completion tracking, and effectiveness measurement.
Establish and maintain standardized training, operational, and knowledge transfer documentation, ensuring version control, governance compliance, and accessibility.
Develop and manage training schedules, coordinate training logistics, manage enrollments, and align delivery activities with program timelines and deployment waves.
Partner closely with business unit SMEs to capture operational knowledge, validate content, and ensure learning materials accurately reflect business processes and system functionality.
Design and develop role-based training materials, job aids, and performance support tools that combine system, process, policy, and procedural content.
Test and pilot training materials, facilitate train-the-trainer activities, and support instructors to ensure consistent and effective delivery.
Support end-user readiness through reinforcement activities, post-training support, feedback collection, and continuous improvement efforts.
Collaborate with Change Enablement, PMO, Technology, and business teams to ensure training deliverables align with overall program objectives and milestones.