Technical Trainer

Copeland

3d•$110,000 - $130,000•Remote

About The Position

Copeland is seeking a Technical Trainer to deliver technical training to customers, including contractors, wholesalers, end users, OEMs, and employees. This role focuses on Copeland's Commercial and Residential Cold Chain Electronics components and systems within the HVAC/R industry. The senior trainer will maintain a professional demeanor, build relationships with subject matter experts and Product Managers, and coordinate content development to meet learning objectives. Staying current with technology and industry trends through participation in industry events and online communities is crucial. The role also involves coaching junior training staff and serving as the primary customer contact during training events. This position is fully remote but may require occasional travel to Copeland sites.

Requirements

Five (5) years of experience as an HVACR technician, wholesaler, educator or equivalent HVACR industry role
Experience with Residential controls and components
Ability to travel 60-70%
Ability to present to groups and facilitate learning programs
Skilled in providing customer service
Ability to communicate effectively - verbally and in writing
Proficient in technology - Microsoft Suite of Products; PC's, Mobile Devices
Ability to work in a team-oriented and collaborative environment
Legal work authorization in the United States - Sponsorship will not be provided for this role

Nice To Haves

Degree in HVACR-related field
Seven (7) years of related experience
Ability to work well with a wide range of people and related diversity
Skilled in analyzing audience to present material clearly, concisely, and effectively
Proficient presentation skills and the ability to handle classes; small or large and all issues that may arise
Online and in-person presence in the HVACR educational community (i.e., YouTube channel/Website, video creation/posting, HVACR online forum participation, industry educational conferences)

Responsibilities

Deliver all curricula using instructor-led, electronic/web-based, and/or multimedia training methods and formats
Conduct standard and custom classes per customer requirements
Follow good pedagogy practices for teaching adults
Coordinate the development of course material to cover learning objectives; adjust learning objectives accordingly
Evaluate training material for improvements
Continue self-study to understand all technologies that are part of the curricula
Participate in engineering and product planning sessions
Participate in industry related forums to ensure accuracy of technical information
Train and mentor training specialists