Technical Trainer

Gorbel • Victor, NY

10d • Onsite

About The Position

Gorbel's mission is to improve people's lives, and this mission guides everything they do. They are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. Gorbel is on the cutting edge of manufacturing and distribution, a thriving, growing company that is constantly seeking out new ways to innovate and elevate its products and processes. They are looking for people to join them in this mission. The Technical Trainer is responsible for delivering engaging customer training on Warehouse Solutions equipment and supporting successful product implementation at customer sites. This role works closely with Sales, Project Management, and customers to coordinate training activities, support installation and commissioning, address technical issues, and help ensure a strong overall customer experience.

Requirements

• Post secondary diploma or degree, preferred.
• Proficient Microsoft Office Suite skills (Outlook, Word, Excel, PowerPoint, and MS Project).
• Two (2) to four (4) years of related experience and/or training; or equivalent combination of education and experience.
• Industry experience in supply chain, material handling, warehouse, distribution and/or 3PL.
• Demonstrates ability to learn technical aspects of products.
• Demonstrates strong customer service, solid product knowledge, and mechanical aptitude.
• Possess and maintain a valid driver’s license and passport for onsite client locations.
• Able to provide drivers abstract if requested.
• Have a positive attitude, willingness to learn, take charge initiative, and change to suit company needs.
• Well organized; able to multi-task to complete projects and requirements in a timely manner.
• Be a team player and work interdependently.
• Good listener with effective written and oral communication skills.
• Exceptional presentation and business correspondence writing skills.
• Self-motivated with ability to positively motivate others to reach deadlines.
• Confidentiality.
• Good organizational skills with attention to detail.
• Comfortable working and communicating with customers.
• Able to build solid relationships with team members and customers.
• Thorough knowledge of the standard business practices, tools and training terminology of products and services for a manufacturer of custom and standard products.

Responsibilities

• Travel throughout International markets to visit customers for the purpose of training their operation and maintenance staff on the care and use of Gorbel's Warehouse Solutions product lines (Destuff-IT, Restuff-IT, Cascading Belt Conveyors, etc.)
• Understand production and shipping calendar to plan customer on-site staff training.
• Manage training budget (travel and accommodations) per job order, ensure set targets are achieved.
• Develop and maintain strong relationships with active accounts.
• In collaboration with Warehouse Solutions Sales; plan cost effective solutions for coordinating product demonstrations, sales travel, and training.
• Work with Marketing Department to update the operation and maintenance manuals as needed and to create and update training documents.
• Prepare training plans.
• Prepare training and expenses reports and update customer files.
• Assist during the installation and commissioning of equipment at customer sites.
• Communicate any quality issues identified during commissioning or when receiving equipment at customer facilities.
• Support troubleshooting of issues reported by customers, as well as those identified during installation, commissioning, or training related to Warehouse Solutions product lines (Destuff-IT, Restuff-IT, Cascading Belt Conveyors, etc.)
• Coordinate with Project Managers and the Sales team regarding training schedules and follow-up visits to customer sites.
• Communicate with the Sales department when identifying opportunities for additional sales while visiting customer sites for training or other purposes.
• Complete other duties as required.
• Familiarize themselves with the Health & Safety and Human Resources manuals, including their responsibilities as outlined in each.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree