Technical Team Manager
Davies
•Remote
About The Position
You’ll be the driving force behind a high‑performing team of field‑based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market.
Requirements
- Proven background in a similar technical or managerial role.
- Progress toward ACILA/FCILA or equivalent is preferred.
- Outstanding communication, influence, and relationship‑building ability.
- Strong track record in general property adjusting and HNW claims.
- Experience with major losses is a strong advantage.
- Comfortable under pressure and able to pivot quickly as priorities shift.
- Full UK Driving Licence — Clean and valid.
Responsibilities
- Build a motivated, engaged, values‑driven team culture where people thrive.
- Keep Work In Progress under tight review to support smart resource planning.
- Hit monthly and annual fee targets for the Technical Team.
- Audit adjusters regularly and champion continuous improvement.
- Own complaint cases, guide adjusters, and ensure swift, fair outcomes.
- Provide expert guidance, maintain top‑tier technical accuracy, and issue bulletins on legal/market developments.
- Understand client needs, produce high‑quality correspondence, and build strong relationships with insurers, brokers, and stakeholders.
- Work closely with colleagues to deliver outstanding results on individual and portfolio losses.
- Strengthen existing client relationships and help secure new opportunities.
- Leverage wider Davies Group capabilities to enhance policyholder outcomes.
Benefits
- Leadership training programme
- Funding for professional qualifications
- Learning opportunities
- Local charity funding
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Holiday purchase plan
- Opportunity to purchase heath cash plan and BUPA dental plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
