Technical Team Leader

Rite-Hite • Milwaukee, WI

3d • Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

To exceed customer expectations for all Service Zone product installations and/or service activities through the effective performance and, where required, supervision of installations, repair, or other service work. These tasks may be accomplished individually or through successful on-site supervision and training of Service Technicians, Installers, and/or subcontractors to enhance their competency in working with a variety of loading dock and in-plant equipment. Additionally, this position will provide technical assistance to the district sales force as required.

Requirements

• Extensive mechanical and electrical experience
• Good supervisory, clerical, and customer relations skills
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or five or more years related experience and/or training; or equivalent combination of education and experience.
• Must have been certified to Level 3 in the ASAPP
• Successfully complete the other required training modules and certifications for the TTL role.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Regularly required to stand.
• Frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Occasionally required to sit, climb or balance, talk or hear, and taste or smell.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Occasional (under 10% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required.

Responsibilities

• May be responsible for supervising the activities of the Service Zone Service/Installation Technicians as well as providing direct labor assistance on required projects.
• Maintain a high level of customer satisfaction through effective quality leadership of assigned district service/installation projects.
• Installing, repairing, and servicing in a timely manner all equipment sold by and into the district as well as repair and service of competitive equipment through the district Planned Maintenance Program.
• Ensuring proper training of service personnel and verifying performance of product and technicians through installation and job site spot checks.
• Provide technical assistance to the sales department on customer application problems and estimate installation costs.
• Maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.
• Work closely with the District Service Manager and Installation Manager in the implementation of programs that will improve safety on the job.
• Taking a proactive approach to safety management at the Zone level by providing safety training, periodic inspections of equipment, conducting safety audits, and by generally promoting a safe work environment.
• Conducting regular safety meetings with service personnel so that safety concerns may be openly discussed.
• Ensuring all day to day service and installation activities within the Service Zone comply with Arbon safety standards.
• Instilling a team atmosphere among the members of the service department and across functional lines.
• Working in concert with the District Service Manager and Installation Manager in developing and implementing strategies that will maximize synergies between functions and promote teamwork.
• Working with the Service Coordinators and Installation Coordinators to ensure the efficient scheduling of all installation, repair, and service work in the Zone, resulting in maximizing service profit while exceeding customer expectations for timely service.
• Auditing subcontractor performance to verify that any work that is subcontracted exceeds the customer's expectations, and working with the District Service Manager in resolving problems with subcontractors.
• Identifying instances in which Arbon Equipment Corporation did not exceed customer expectations from a service standpoint and working in concert with that customer to remedy the situation.
• Identifying recurring service problems and working with customers, employees, and subcontractors to correct the problems.
• Working with the District Service Manager and Installation Manager to establish proper inventory levels for service vehicles and warehouses within the Zone so the technicians will have the product on hand to timely meet the customer's demands while minimizing the cost of goods held in inventory.
• Working with the Zone Technicians to assure these inventory levels are maintained within acceptable parameters.
• Conducting periodic physical inventory counts to ensure the integrity of Arbon's inventory values.
• Training of the Zone Service Technicians and subcontractors, resulting in an enhancement of skills.
• Spending a minimum of one day each quarter with each of his or her Zone Technicians.
• Training the Zone service team and subcontractors in Arbon's philosophy of exceeding customer expectations and training employees in proper customer service skills.
• Serving as a resource to the sales staff by assisting with the technical aspects of sales.
• Serving as the point person for any customer or Zone Technician having a technical question on our product, a service related question, or an installation concern.
• Monitoring and identifying performance problems in service personnel and taking a proactive approach to correcting negative behaviors.

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• A robust well-being program with an opportunity to receive an extra day off and more.
• A strong retirement savings program with 401(k), company match, and profit sharing.
• Paid holidays, vacation time, and personal/sick days each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree