Technical Team Leader

Rite-Hite • Milwaukee, WI

1d • Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation. Description To exceed customer expectations for all Service Zone product installations and/or service activities through the effective performance and, where required, supervision of installations, repair, or other service work. These tasks may be accomplished individually or through successful on-site supervision and training of Service Technicians, Installers, and/or subcontractors to enhance their competency in working with a variety of loading dock and in-plant equipment. Additionally, this position will provide technical assistance to the district sales force as required.

Requirements

• Extensive mechanical and electrical experience
• Good supervisory, clerical, and customer relations skills
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or five or more years related experience and/or training; or equivalent combination of education and experience
• Must have been certified to Level 3 in the ASAPP
• Successfully complete the other required training modules and certifications for the TTL role
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsibilities

• May be responsible for supervising the activities of the Service Zone Service/Installation Technicians as well as providing direct labor assistance on required projects.
• Maintain a high level of customer satisfaction through effective quality leadership of assigned district service/installation projects.
• Install, repair, and service in a timely manner all equipment sold by and into the district as well as repair and service of competitive equipment through the district Planned Maintenance Program.
• Ensure proper training of service personnel and verifies performance of product and technicians through installation and job site spot checks.
• Provide technical assistance to the sales department on customer application problems and estimate installation costs.
• Maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.
• Work closely with the District Service Manager and Installation Manager in the implementation of programs that will improve safety on the job.
• Responsible for taking a proactive approach to safety management at the Zone level by providing safety training, periodic inspections of equipment, conducting safety audits, and by generally promoting a safe work environment.
• Conduct regular safety meetings with service personnel so that safety concerns may be openly discussed.
• Ensure all day to day service and installation activities within the Service Zone comply with Arbon safety standards.
• Responsible for instilling a team atmosphere among the members of the service department and across functional lines.
• Work in concert with the District Service Manager and Installation Manager in developing and implementing strategies that will maximize synergies between functions and promote teamwork.
• Responsible for working with the Service Coordinators and Installation Coordinators to ensure the efficient scheduling of all installation, repair, and service work in the Zone, resulting in maximizing service profit while exceeding customer expectations for timely service.
• Audit subcontractor performance to verify that any work that is subcontracted exceeds the customer's expectations, and will work with the District Service Manager in resolving problems with subcontractors.
• Responsible for identifying instances in which Arbon Equipment Corporation did not exceed customer expectations from a service standpoint and will work in concert with that customer to remedy the situation.
• Responsible for identifying recurring service problems and will work with customers, employees, and subcontractors to correct the problems.
• Work with the District Service Manager and Installation Manager to establish proper inventory levels for service vehicles and warehouses within the Zone so the technicians will have the product on hand to timely meet the customer's demands while minimizing the cost of goods held in inventory.
• Work with the Zone Technicians to assure these inventory levels are maintained within acceptable parameters.
• Conduct periodic physical inventory counts to ensure the integrity of Arbon's inventory values.
• Responsible for the training of the Zone Service Technicians and subcontractors, resulting in an enhancement of skills.
• Required to spend a minimum of one day each quarter with each of his or her Zone Technicians.
• Train the Zone service team and subcontractors in Arbon's philosophy of exceeding customer expectations and will train employees in proper customer service skills.
• Serve as a resource to the sales staff by assisting with the technical aspects of sales.
• Serve as the point person for any customer or Zone Technician having a technical question on our product, a service related question, or an installation concern.
• Responsible for monitoring and identifying performance problems in service personnel and for taking a proactive approach to correcting negative behaviors.

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• A robust well-being program with an opportunity to receive an extra day off and more
• A strong retirement savings program with 401(k), company match, and profit sharing
• Paid holidays, vacation time, and personal/sick days each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree