Technical Team Lead/Chef(fe) d’équipe technique (Claims Adjuster), REMOTE (Laval, QC)
SCM Services d’assurances•Laval, QC
•Remote
About The Position
We have an existing opportunity to add a Technical Team Lead/Claims Adjuster to our team in Laval, QC! This position will work remotely and can be based anywhere in the province of Quebec. The Technical Team Lead serves as a senior technical reference and plays a key role in improving file quality and supporting the development of adjusters. This position is intended for an adjuster looking to move into a technical leadership role, without necessarily taking on traditional management responsibilities.
Requirements
- 8 to 10 years of experience in claims adjusting
- Strong technical expertise (experience with complex files /specialty risk is an asset)
- Influential leadership and coaching ability
- Strong rigor, judgment, and quality orientation
- Good understanding of insurer and client expectations
- Bilingualism in French and English is a must (oral and written)
Nice To Haves
- experience with complex files /specialty risk is an asset
Responsibilities
- Act as a technical reference for the team (complex files, settlement strategies)
- Support adjusters with their files (analysis, coverage, direction)
- Conduct targeted quality reviews (reports, reserves, client compliance)
- Provide coaching and support the development of adjusters
- Contribute to the continuous improvement of practices and standards
- Collaborate with Directors to support overall performance
Benefits
- Opportunity for growth based on contribution
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
