Technical Systems Engineer

Orchard•Shreveport, LA

3d•Hybrid

About The Position

Our client is redefining communications for critical and enterprise operations, building easy-to-operate, hard-to-destroy technology for security and performance. They are seeking a versatile, customer-focused Technical Systems Engineer to support customer deployments for the USAF, supporting installations at Barksdale AFB in Louisiana and Dyess AFB in Texas. The Engineer can be based at either facility but must be willing to travel as required to support both locations. This role involves troubleshooting network issues, deploying hardware, configuring operating systems, supporting 5G technologies, training customers, and serving as a trusted technical advisor during mission-critical installations. The ideal candidate enjoys solving complex technical challenges, working directly with customers, and learning emerging technologies.

Requirements

An Associate's degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related technical field, or equivalent experience.
5+ years of experience in technical support, network administration, systems administration, field engineering, or a similar technical role.
Prior experience supporting technical installations on a military base, either through active duty or as a Federal Contractor.
Current Secret Clearance, or the ability to obtain one.
Demonstrated experience installing, configuring, and troubleshooting computer hardware and software systems.
Demonstrated experience administering and supporting wireless communications technologies, including LTE and/or 5G networks.
Familiarity with edge computing, virtualization, or cloud technologies.
Experience supporting mission-critical infrastructure or industrial systems.
Understanding of networking fundamentals.
Experience with Windows and Linux operating systems.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver's license and ability to travel up to 50% nationwide.

Nice To Haves

Bachelor’s degree preferred.
Industry certifications such as: CompTIA Network+ Security+ Cisco CCNA Linux+ Microsoft certifications
Experience with structured cabling, equipment racks, and field installations.
Familiarity with ticketing systems and IT service management practices.
A veteran or Federal Contractor with DOW/DOD.
Equally effective in a data center, office environment, field installation, or customer conference room.

Responsibilities

Install, configure, and commission hardware and software systems at customer sites.
Deploy and support networking infrastructure, servers, edge computing devices, and wireless communications equipment.
Configure operating systems, applications, and network services.
Assist customers with new technology rollouts and system upgrades.
Verify system functionality and performance during deployment and acceptance testing.
Monitor and maintain networked systems and infrastructure.
Diagnose and resolve network, hardware, software, and connectivity issues.
Support technologies including TCP/IP networking, wireless systems, VPNs, switching, routing, and 5G-related infrastructure.
Serve as the first point of contact for technical support inquiries.
Escalate complex issues appropriately while maintaining ownership until resolution.
Provide world-class technical support via phone, email, remote access, and in-person engagement.
Deliver clear technical guidance to both technical and non-technical users.
Follow up proactively to ensure successful resolution of customer issues.
Build trusted relationships with customers through professionalism, accountability, and responsiveness.
Conduct customer training and knowledge-transfer sessions.
Maintain accurate service records, issue logs, installation reports, and technical documentation.
Create and update knowledge base articles and operational procedures.
Track issues through resolution while adhering to service-level expectations.
Recommend process improvements and contribute to operational excellence initiatives.
Learn and support new technologies as SEMPRE's solutions continue to evolve.
Participate in testing, evaluation, and deployment of next-generation communications and networking capabilities.
Collaborate with engineering, product, and operations teams to solve complex technical challenges.