Technical Support - Entry Level

USA Cyber • St. Louis, MO

1d • Hybrid

About The Position

USA Cyber provides managed IT support and strategic technology solutions to organizations that value and invest in technology. The company supports clients with IT system administration and maintenance, service desk support, backup and disaster recovery, and network security.

The Technical Support team member supports clients and their team members by triaging incoming support requests, taking client calls, corresponding with end users, consulting USA Cyber documentation to resolve issues, handling routine and installation requests, and creating a positive client experience. The role is entry level and suited to someone who enjoys serving clients, learning, and developing their professional skills. The position is full-time, direct-hire, and hybrid, with onsite work required in St. Louis, Missouri.

Requirements

• Customer service experience.
• A desire to serve and a strong interest in self-improvement and expanding professional skills.
• Some prior experience with computers or technology; directly related IT experience is not required.
• Excellent verbal and written communication skills.
• Reliable transportation and a valid driver's license.

Nice To Haves

• Bachelor's degree preferred.
• Prior work in the technology field is a plus.
• CompTIA A+, Network+, or Security+ certifications are a plus.

Responsibilities

• Triage inbound support requests.
• Take client calls and correspond with end users.
• Reference USA Cyber documentation to resolve client issues.
• Work on routine and installation requests.
• Create a great client experience.

Benefits

• Company-paid certifications and training
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Short-term disability
• Long-term disability
• Hybrid work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed