Technical Support - Entry Level

USA Cyber • Maryland Heights, MO

1d • $18 - $24 • Hybrid

About The Position

USA Cyber provides managed IT support and strategic technology solutions to organizations that value and invest in technology. We pride ourselves in delivering first class service and support to our clients. Our clients understand the importance of IT security, risk mitigation, and technology-enabled business processes. IT system administration and maintenance, service desk support, backup and disaster recovery, and network security are just some of the things we do. If you enjoy working with clients and a talented team, we are looking for a positive, engaged teammate that likes to learn, serve, and have fun. Our fast paced, ever-changing industry offers ample opportunities to learn and grow, have fun, and make an impact! If this sounds great to you, then come join the USA Cyber team!

Requirements

• Customer service experience
• A desire to serve
• A strong interest in self-improvement and expanding your professional skillset
• Some previous experience with computers or technology
• A desire to learn and grow is crucial for success in any role at our company
• Excellent verbal and written skills
• Reliable transportation and valid driver's license

Nice To Haves

• Bachelor's Degree
• Prior work in the technology field
• Certifications (CompTIA A+, Network+, Security+)

Responsibilities

• Supporting our clients and their team members
• Triaging inbound support requests
• Taking client calls
• Corresponding with end-users
• Referencing USA Cyber's documentation to resolve client issues
• Working on routine and install requests
• Creating a great client experience

Benefits

• Company-paid certifications and training
• Medical
• Dental
• Vision
• 401k
• Paid Time Off
• Short and Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level