Entry Level Support Engineer

New Era Technology•Henderson, NV

2d•Onsite

About The Position

Kickstart your IT career with us and gain hands-on experience, work alongside experienced professionals, and build a solid foundation in tech support while making a real impact from day one! Based on-site in West Auckland and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across Auckland, so flexibility is important. No company vehicle provided.

Requirements

Must be a NZ Citizen or hold permanent residency
Must have a NZ Driver's License (Full or Restricted)

Nice To Haves

Practical technical knowledge in supporting and implementing: - Windows 11 - Windows Server 2022 - Azure Active Directory - Firewalls (FortiGate) - Switching (Ruckus, HP, Allied Telesis) - Wireless (Ruckus, Aruba/HP, Aerohive) - Printers/Copiers

Responsibilities

Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
Diagnose and troubleshoot technical issues reported by clients.
Document and track client issues using a ticketing system.
Escalate unresolved issues to appropriate teams and follow up until resolution.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Complete daily timesheets, which require strong attention to detail.