Technical Support- Onsite- Inperson Interview- Salem, VA

INFO ORIGIN INC • Richmond, VA

4h • Onsite

About The Position

This onsite role in Salem, VA focuses on supporting field staff with new technology and devices. The position involves working with staff to innovate using technology for daily job functions. Responsibilities include providing agency-specific end-user support throughout the Salem District, troubleshooting hardware and software issues, managing help requests, and escalating issues to resolution. The role requires strong customer service skills and effective communication.

Requirements

• Extensive skill with Microsoft Desktop products including Windows, SharePoint, MS Office, Office 365, and MS Teams (5 Years).
• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices (5 Years).
• Ability to communicate effectively verbally and in writing with individuals and groups (5 Years).
• Experience working with help desk request tracking and reporting tools (5 Years).
• Strong Customer Service skills that include a "customer first" attitude (5 Years).

Nice To Haves

• Provide computer training for field staff
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
• Experience with creating training documentation.

Responsibilities

• Support field staff with new technology and devices.
• Assist staff in using technology innovatively for daily job functions.
• Provide agency-specific end-user support throughout Salem District.
• Troubleshoot hardware and software issues.
• Manage help request tracking and reporting.
• Escalate issues to resolution and communicate resolutions to customers.
• Provide computer training for field staff.
• Create training documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed