Technical Support

City Of Gary • Gary, IN

2d • $44,262 • Onsite

About The Position

Candidate would provide workstation support to end users in the city-wide environment. Candidate would provide technical assistance and training to end users.

Requirements

• Problem Solving
• LAN and WAN Knowledge
• Help Desk Experience
• Verbal Communication
• Operating Systems
• Phone Skills
• Customer Service
• Quality Focus
• PC Proficiency
• System Administration
• UNIX System Administration
• SharePoint support
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as Email clients, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Responsibilities

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via Local and Wide Area Network technologies.
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of Microsoft OS, Microsoft Server OS and application operations related to city offered services.
• Provide further assistance to the Chief Technology Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed