Technical Support

DNP Imagingcomm America Corporation•Orlando, FL

2d•$0 - $25•Hybrid

About The Position

Provide exceptional technical support to our Operations team, Licensing Team, and Licensees. Your primary responsibilities include troubleshooting, repairing, and maintaining various technical equipment to ensure smooth operations and high-quality service.

Requirements

At least 1 year of digital imaging support and/or 1+ years of PC technical call center support experience required.
Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking.
Familiarity with Windows (Win10, 11).
Knowledge of digital imaging systems.
Familiarity with concepts and procedures commonly used in PC software and hardware technical support.
Effective oral and written communication skills, including a good grasp of grammar and spelling.
The capability to maintain a professional demeanor with customers and coworkers.
Demonstrated problem-solving skills.
Strong time management skills.
Capability and temperament to work as a productive member of a support team.

Nice To Haves

An associate degree (in a computing field) or a two-year technical certificate is preferred.

Responsibilities

Assemble, repair, and test PCs.
Install and configure operating systems and application software (Windows only).
Install and test CRT and LCD monitors.
Install, configure, and repair various printers.
Install, configure, and troubleshoot point of sale systems.
Install, configure, and test analog and digital cameras.
Perform network cabling, configuration, and troubleshooting.
Conduct occasional wiring and soldering (e.g., making special cables, specialized hardware).
Provide phone support, including after hours and weekends on a rotating schedule.
Conduct on-site service to resolve technical issues efficiently.
Perform on-site installations for various technical equipment and systems.
Answer tech support line, solve quick problems, and dispatch calls to technicians.
Log calls, run performance reports, and follow up to ensure all service requests are resolved satisfactorily.
Maintain a sense of urgency to complete tasks promptly and effectively.
Be attentive to the needs of customers, ensuring their issues are resolved quickly and to their satisfaction.
Answer calls and troubleshoot after hours on an on-call rotating schedule.
Travel and provide onsite support for customer sites as needed (Estimated 10-20%, Travel is mainly during setup season March- June).
Other duties as assigned by management.