Technical Support Manager

Power Monitors, Inc.•Virginia, VA

10d•$70,000 - $90,000•Onsite

About The Position

Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams. If you’re a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we’d love to hear from you!

Requirements

Strong PC troubleshooting skills, including driver, communication, and security issues.
Proven experience in customer technical support or IT systems support.
Excellent problem-solving and communication skills.
Networking skills

Nice To Haves

Technical writing or documentation experience
Technical college degree preferred
Electrical background or experience with electric utilities is a plus but not required.

Responsibilities

Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
Provide direct technical support for PMI products, software, and field applications.
Act as the primary liaison between customers, Engineering, and Software Development.
Document, track, and analyze technical issues and recurring problems.
Contribute to testing and feedback during product development and updates.
Create and maintain internal technical documentation and knowledge base content.
Identify process improvements to enhance efficiency and customer satisfaction.
Occasional overnight travel may be required.