Technical Support Technician I

STULZ Careers•Frederick, Maryland, MD

4d•Hybrid

About The Position

Under the direction of the Tech Support and Services Manager, this role involves continuous training to stay technically updated on all company product lines. The technician will provide technical assistance via phone or email from the corporate office in Frederick, Maryland, aiming to minimize back charges while maintaining positive customer relationships. Responsibilities may include testing equipment, performing site visits for troubleshooting and repair of HVAC equipment, and promoting a congenial and professional atmosphere when interacting with colleagues, customers, and vendors.

Requirements

High School Graduate or General Education Degree (GED) and 1-2 years trade school education in HVAC/R and related areas
5 years related experience in the HVAC/R industry
Or equivalent combination of education and experience
Must be able to train for or possess a journeyman’s license in HVAC
Minimum of Type II EPA certification for the handling and reclamation of refrigerants
Valid driver’s license with a good driving record
Ability to read and understand English instructions
Good oral and written communication skills.
Must be able to technically communicate (verbal or written) to multiple levels of HVAC/R and electrical expertise
Must be able to read electrical schematics
Must be able to read and understand customer specifications for equipment
Must be able to read and understand sales order documentation and sales transmittals
Must be able to read equipment drawings and blueprints
Must be able to understand the reading of electrical meters and HVAC-specific tools/equipment
Must be able to perform basic mathematical skills; addition, subtraction, multiplication, division, and basic algebra

Responsibilities

Provide technical support for the product line assigned
Research jobs for component information and proper application in the field.
Identify problems in-house and give recommendations to Quality Assurance to ensure proper product use and application
Be able to start up equipment locally and abroad
Provide factory training or assistance on product lines assigned both locally and abroad
Minimize costs to the company from service and warranty transactions
Document all transactions in regard to service and warranty in the established databases and/or forms
Interface between customers in the field on post-delivered equipment issues and internal departments within the company
Testing of return warranty parts for credit and determination of return parts from the field
Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
Assist Sales, Engineering, and Quality Assurance to ensure high standards of customer satisfaction
Other duties as assigned