Technical Support Tech I

TEKsystems•New Carlisle, IN

9d•$23 - $23•Onsite

About The Position

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Requirements

Associate's degree in a related area and 0-3 years of experience in the field or in a related area.
Knowledge of commonly-used concepts, practices, and procedures within a particular field.
Comfortable with working on a 10ft ladder.
Differences between fiber and copper cables.
Difference between single mode and multi-mode fiber.
Main components of a server or host and what they do.
Difference between hard drive and RAM.
Troubleshooting a computer that cannot connect on the internet.
Experience cabling.
Different types of copper cables.
Different Fiber Optic Color codes.

Nice To Haves

data center
customer service oriented

Responsibilities

Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.