Technical Support I

ASRC Federal

4d•Onsite

About The Position

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™ TIER 1 HELP DESK Provide exceptional Tier 1 support for specified FDA OII Applications clients. The Tier 1 Support analyst performs end-user support for OII Applications, take customer calls, address customer emails and tickets. Use Knowledgebase tool to retrieve and improve KB solutions, use the ServiceNow ticketing system to log incoming calls and emails, and use internal Contact Center tools as required.

Requirements

High School Diploma/ GED / some college work preferred.
Must be able to work any Office hours from 6:00AM to 7:00PM Mountain Time
Must be a US Citizen
2+ years of experience in Contact Center Customer Service or equivalent help desk experience
Knowledge and experience of customer service practices/quality management best practices
Proven work experience as a quality control/assurance professional or equivalent help desk experience
Must be able to pass a Federal Government background investigation (Food & Drug Administration Public Trust)
Very good organizational skills, ability to multi-task, good problem-solving skills, ability to work independently and as part of a team.
Ability to communicate clearly, providing accurate and professional responses
Ability to maintain good working relationship with peers and customers of all technical and non-technical levels.
Solid organizational skills, including multitasking and time-management.
Must be a team player and be able to work effectively as an individual.