Technical Support Specialist
Weekday AI•Allen, TX
•Onsite
About The Position
This role is for one of Weekday's clients in Allen, Texas. The company is a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. They are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.
Requirements
- 2 to 3+ years of experience in Technical Support or Application Support roles
- Excellent troubleshooting and analytical abilities
- Proficiency with: Windows Server 2008/2012/2016
- Proficiency with: Windows 7/8/10
- Proficiency with: Linux Command Line Interface (CLI)
- Proficiency with: Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
- Proficiency with: PowerShell scripting
- Proficiency with: HTTPS, SSL/TLS security protocols
- Strong verbal and written communication skills
- Linux
- Networking
- Help Desk Support
Nice To Haves
- Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
- Experience working with VMware or Hyper-V virtualization platforms
- Knowledge of Azure Cloud and container technologies
- Familiarity with ITIL framework is a plus
- On-call Support
Responsibilities
- Deliver remote technical assistance through phone, email, web, and direct customer engagement
- Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
- Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
- Manage inbound and outbound technical support calls and oversee support ticket resolution
- Collaborate closely with Product and Engineering teams to address and solve customer problems
- Record technical issues and solutions, and update knowledge base documentation
- Assist Regional Sales Managers by fulfilling technical support requests
- Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms
Benefits
- Potential for extension or transition to permanent hire
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
