Technical Support Specialist

Chadwell Supply • Phoenix, AZ

5d • $20 - $24 • Hybrid

About The Position

Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. Responsible for administration and internal support of the Company’s PCs, printers, servers, IP phones, cell phones and related equipment. Tasks include procurement, end user support, backup monitoring, license tracking and performing maintenance on PC’s, printers, servers, upgrades and configurations.

Requirements

• Be a minimum of 18 years of age.
• Be proficient in Microsoft Outlook and Excel.
• Be able to work in high-volume and fast-paced environment.
• High School Diploma or GED required.

Nice To Haves

• Average computer literacy and experience are required for this position.
• Employee must show aptitude in learning new software programs.
• Previous Tech experience preferred.
• CompTia A+. MS Suite, Excel, Word Certifications preferred.

Responsibilities

• Provide IT support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Update and document all Service Desk tickets, and close tickets within assigned SLA
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Provide remote and in-person support for desktops, laptops, printers, iPhones, iPads, and other devices
• Assist users with questions regarding Microsoft Office, Office 365, Microsoft Teams, and other software
• Document internal procedures.
• Assist with on-boarding /off-boarding of users.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Report issues to the Tier 3 teams for escalation.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Assign users and computers to proper groups in Active Directory.
• Provide first level support of company applications.
• Perform timely workstation hardware and software upgrades as required.

Benefits

• Hourly rate of $20.00 - $24.00 / Hour depending on experience.
• Full Time, Monday-Friday, 8am - 5pm.
• Work from home options! We offer hybrid schedules that would consist of 2 days at home and 3 days in the office.
• Full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more!
• Employee discount program!
• Long-Term Career Opportunities!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED