Technical Support Specialist

abra • Wheaton, IL

4d • Onsite

About The Position

abra professional services is seeking a Technical Support Specialist to provide phone-based technical support to thousands of internal users. This role involves resolving complex issues related to internal software systems, hardware, and peripheral equipment. The specialist will utilize remote control tools for diagnosis and resolution, and will also lead and instruct users on system operations and best practices.

Requirements

• Proven experience in a Technical Support Center (Help Desk) OR completion of a professional IT/Computing course.
• Exceptional customer service skills and a patient, positive attitude.
• A "Can-do" attitude with a high level of responsibility.
• Ability to quickly master new technologies and internal systems independently.
• Strong collaborative skills with the ability to work effectively both in a team and remotely.

Nice To Haves

• Experience with Priority ERP systems.
• Proficiency with Microsoft Office applications and Windows operating systems.

Responsibilities

• Provide phone-based technical support to thousands of internal users.
• Resolve complex issues involving internal software systems, hardware, and peripheral equipment.
• Utilize remote control tools to diagnose and fix technical problems.
• Lead and instruct users on system operations and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed