Technical Support Specialist

Steel Partners•Salt Lake City, UT

5d•Onsite

About The Position

As a Technical Support Specialist, you have the opportunity to be a hero every day by actively resolving operational issues and providing top-notch assistance to employees with their computer and software needs. You’ll also have the chance to learn and flex your technical skills by conducting regular maintenance on laptop devices and ensuring that only authorized users have access to the network. You’ll play a key role in maintaining the company’s asset inventory and managing the replacement schedule for outdated hardware. Plus, you’ll have the opportunity to make a real impact by recommending operational improvements based on your observations of recurring requests and tasks. This is an exciting and dynamic role where you can make a real difference in the day-to-day operations of the company. As a Technical Support Specialist, you have the unique opportunity to be the eyes and ears of the IT Operations team. By reporting ongoing issues and unexpected questions, you provide valuable insights that help keep the company’s technology running smoothly. But that’s not all - you also have the power to drive change by recommending operational improvements that reduce time spent on recurring tasks. In this role, you’ll be a key player in shaping the future of the company’s IT operations, making every day an exciting adventure. In the Technical Support Specialist position, you will receive hands-on learning and exposure to a variety of IT disciplines at a company with well-funded training and tuition programs makes this position the first step in your long-term professional development. WebBank provides training, mentoring, and the opportunity to use new GenAI tools, and best in class industry applications. WebBank has a proven track record of transforming ambitious, early career, go-getters into high achieving team players in a very short time frame.

Requirements

6-12 months of IT exposure/experience.
Frontline Customer Service experience responsible for solving hardware, software, and basic network issues.
Foundational knowledge of PC operating systems and cloud-based applications.
Excellent written and oral communication skills.
Outstanding initiative, attention to detail and problem-solving skills required.
Superior analytical skills to identify opportunities for IT improvement.
Ability to troubleshoot and own an issue end-to-end.

Nice To Haves

Bachelor’s Degree or near-term completion of bachelor's degree in Information Systems, Computer Science, or equivalent.

Responsibilities

Actively work on incoming helpdesk tickets to resolve operational issues with a primary focus on assisting employees with computer/software issues.
Conduct regular maintenance on laptop devices.
Periodically review network users list to ensure that only authorized users have access.
Assist in maintaining asset inventory and managing replacement schedule for outdated hardware.
Recommend operational improvements based on frequency of recurring requests and tasks and create user friendly, self-help documents for future distribution.