Technical Support Specialist

LINQ•Denver, CO

31d•Hybrid

About The Position

This position will be responsible for providing technical support to the full product suite for Alio/ LINQ ERP. This position reports to the Alio/ LINQ ERP Manager of Client Support. This position is a key member of our customer support team providing professional support to Alio/ LINQ ERP customers. The right candidate will have experience in providing software support to school district associates, school staff and/or student parents. A background in K12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.

Requirements

Discretion and independent judgement skills
Excellent verbal and written communication skills
Excellent organizational skills and high attention to detail
Solid background working with computers and Microsoft Product Suites
Software support or technical support experience (SaaS environment)
Friendly and professional demeanor with team experience
Passion for effective problem-solving and/or experience in a customer support/service role
Patience and emotional intelligence in high stress environments
Commitment to adhere to schedules and deadlines
Bachelor’s degree or equivalent experience in a related field

Nice To Haves

A background in K12 education and/or accounting knowledge would be a plus.

Responsibilities

Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.
Act as a consultant on all Alio/LINQ ERP software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients.
Document customer issues in Salesforce
Contribute to creating training documentation for customers and internal use.
Document enhancement requests and software defects for our development team.
Create a Salesforce ticket for each customer interaction.
Maintain and increase comprehensive working knowledge of all Alio/ LINQ ERP product lines through utilizing available training resources.

Benefits

Competitive salary of $58,000-$60,000 plus a 4% bonus.
Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
Company bonus or target sales commission.
Flexible Open Paid Time Off Plan.
Paid Parental Leave.
Ten Paid Corporate Holidays.
16 paid volunteer hours to support the causes that matter most to you.
Medical, dental and vision coverage.
Low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ.
Dental perks that even cover braces for the kiddos.
Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance.
Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
Referral bonus when they join the team!