Technical Support Specialist
About The Position
The Technical Support Specialist will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user’s inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Student Workers. In addition, the Technical Support Specialist requires collaborative work with the network and system administrators to ensure IT services are functioning effectively.
Requirements
- Minimum Associates degree in Information Technology.
- Knowledgeable in Windows 11, Microsoft Office.
- Hardware and Software troubleshooting techniques.
- Ability to adjust work schedule to business needs
- Must be able to lift 50 lbs. as need to move equipment across the campus environment
- Must be able to sit long periods at a time and or stand long periods at a time
- Ability to absorb and retain information quickly.
- Ability to present information in a user-friendly language.
- Self-motivated and directed.
- Ability to effectively prioritize and execute tasks.
- Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.
Nice To Haves
- Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills.
- Basic experience with network equipment and troubleshooting is a plus.
Responsibilities
- Software installation and upgrades, software troubleshooting, image deployment, and patch maintenance.
- Maintain and develop documentation relative to hardware and software inventory.
- Work with users to analyze, troubleshoot, and repair computer hardware and software.
- Assist users with the use of supported hardware, software and peripherals.
- Assist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment.
- Assist with projects and maintenance.
- Provide support for printer and copier related issues.
- Attend and actively participate in regular team meetings.
- Review, input, and update service tickets from the centralized ticketing system.
- Keep abreast of industry technologies to enhance technical skills.
- Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed.
- Other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
