Technical Support Specialist
About The Position
A Desktop Support position providing technical assistance to staff, managing computer hardware/software, and resolving network issues. Responsibilities include installing, troubleshooting, and maintaining desktop systems, printers, and peripheral devices to ensure high-quality support. They are running a large project for their lifecycle refresh of 1200 devices. They will have 3000 phone devices that need to be replaced by end of year ahead of their Windows 12 migration. Technicians will support both day to day tickets and scope and begin the phone refresh project alongside the lifecycle refresh.
Requirements
- 2 Years of Break/Fix and Deployments face to face with end users.
- Experience with a ticketing system.
- Experience with Windows OS.
- Experience with ServiceNow for ticketing and tracking.
- Experience with Cerner EMR.
Responsibilities
- Provide technical assistance to staff.
- Manage computer hardware/software.
- Resolve network issues.
- Install, troubleshoot, and maintain desktop systems, printers, and peripheral devices.
- Support day-to-day tickets.
- Scope and begin the phone refresh project.
- Support the lifecycle refresh of devices.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
