About The Position

Join a team of technicians and professionals in Maine at an organization that values innovation, teamwork, professional growth, and inclusion. The Technical Support Specialist provides assistance to clients and internal teams, troubleshoots technical issues, and helps install, configure, and maintain technical systems. The role also includes collaborating with technicians, documenting support activities, and keeping current with technology trends and best practices.

Requirements

  • Proven experience in technical support or related roles.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of computer hardware, software, and networking.
  • Ability to work effectively in a team environment.
  • Must have a state inspection license or the ability to obtain one.
  • High school diploma or equivalent.

Nice To Haves

  • Relevant certifications, such as CompTIA A+ or Network+.
  • Additional technical training.

Responsibilities

  • Provide technical assistance and support to clients and internal teams.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Collaborate with technicians to diagnose complex technical problems.
  • Document support activities and maintain accurate records.
  • Assist in the installation, configuration, and maintenance of technical systems.
  • Stay updated on the latest technology trends and best practices.
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