Technical Support Specialist
PSI Services•Henderson, NV
•Onsite
About The Position
The Technical Support Specialist is primarily responsible for assisting PSI test takers with technical issues or questions relating to computer hardware or software inquiries, as well as general Q&A. Must be comfortable speaking with our candidates via phone as well as chat while providing exceptional and professional services. This requires the ability to navigate issues to resolution in a timely fashion whilst tracking all calls and chats via internal ticketing system.
Requirements
- High school diploma or equivalent required.
- Minimum of 1-3 years Technical Support experience
- Excellent verbal and written communication skills.
- Experience with ZenDesk, AnyDesk, Cisco and any other TSR applications
- Knowledgeable in MS Office applications installation, operation and support.
- PC hardware support knowledge.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Provide level 2 technical phone\chat\email support.
- Provide technical and application support for a variety of services for online test delivery.
- Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
- Develop sound understanding of Technical Support operations and related applications and systems as well as business related processes and procedures.
- Take ownership and responsibility of an issues from start through to a successful resolution.
- The duties requires that the Technical Support Agent receives and logs queries using some applications such as Zendesk, Anydesk and other TSR related applications.
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated applications.
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
- Participate in the Quality Assurance process of testing application releases.
Benefits
- 401k/Pension/Retirement Plan – with country specific employer %
- Enhanced PTO/Annual Leave
- Medical insurance – country specific
- Dental, Vision, Life and Short-Term Disability for US
- Flexible Spending Accounts – for the US
- Medical Cashback plan covering vision, dental and income protection for UK
- Employee Assistance Programme
- Commitment and understanding of work/life balance
- Dedicated DE&I group that drive core people initiatives
- A culture of embracing wellness, including regular global initiatives
- Access to supportive and professional mechanisms to help you plan for your future
- Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
