Technical Support Specialist

DenaliTEK • Anchorage, AK

47d • Hybrid

About The Position

Help People. Solve Problems. Build Your IT Career. Not Your Typical Help Desk Job We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting. At our company, you'll work with businesses across multiple industries, supporting modern IT environments that include: Microsoft 365 Azure & Entra ID Sophos Security Solutions Servers & Networking Cloud Technologies Business Applications Endpoint Management Every day is different. Every problem is a puzzle. Every client interaction is an opportunity to make someone's day better.

Requirements

• Windows 10/11
• Microsoft 365
• Active Directory / Entra ID
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Endpoint management
• Ticketing systems
• Cybersecurity best practices
• Business IT environments

Nice To Haves

• Certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience are a plus but not required.

Responsibilities

• Provide remote and onsite technical support for business clients
• Troubleshoot Windows, Microsoft 365, networking, and hardware issues
• Respond to service requests and resolve technical problems efficiently
• Document work performed and maintain accurate ticket notes
• Assist with workstation deployments, upgrades, and migrations
• Collaborate with senior engineers on projects and escalations
• Deliver exceptional customer service while solving technical challenges

Benefits

• 100% Company-Paid Medical, Dental & Vision Insurance
• 401(k) with Company Contribution Plan
• Generous Paid Time Off (4 weeks of PTO annually)
• 7 paid holidays each year
• Expense Reimbursements (mileage, parking, internet, and cell phone expenses)
• Professional Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed