Technical Support Specialist

TECHNOMILE LLC•McLean, VA

3d•Hybrid

About The Position

TechnoMile is looking for a Technical Support Specialist (Level II) to join our team. In this role, you will handle advanced technical support requests, troubleshoot client-reported issues, and collaborate with internal teams to resolve complex problems. Your expertise in cloud services, infrastructure, networking, and scripting will be critical in delivering high-quality support and ensuring client satisfaction.

Requirements

4 years of experience in a client-facing technical support role.
Hands-on experience with AWS.
Proficiency in Python and BASH scripting.
Strong understanding of networking protocols, especially TCP/IP.
Experience with Kubernetes for application deployment and management.
Advanced skills in troubleshooting and managing Linux environments via command line.
Analytical mindset with the ability to investigate, diagnose, and resolve technical issues effectively.
Excellent verbal and written communication skills, with the ability to explain technical concepts to clients of varying technical expertise.
US Citizenship is required to support our clients.

Nice To Haves

Interest in learning back-end Salesforce or Power App configurations and automation tools to resolve client issues.
Salesforce, Microsoft Dynamics or other enterprise CRM configuration experience.

Responsibilities

Review, analyze, and resolve client-reported incidents and requests in a timely manner through our ticketing system.
Investigate complex issues involving cloud infrastructure, network configurations, and application performance.
Communicate effectively with clients to gather information, provide updates, and resolve technical challenges.
Manage and troubleshoot AWS resources.
Resolve issues involving TCP/IP, SSL, and API technologies.
Restart services, debug portal application issues, and handle service transformations such as Co-Pilot integration.
Manage, troubleshoot, and resolve container orchestration and deployment challenges.
Create, modify, and utilize Python scripts and BASH scripts for troubleshooting and automation tasks.
Operate and troubleshoot Linux-based systems and use the command line for system management.
Investigate and assist with resolving security incidents related to infrastructure.
Maintain detailed records of issues, resolutions, and process improvements.