Technical Support Specialist (Bilingual – French/English)
About The Position
This role involves acting as a technical expert to resolve complex service issues with effective, long-term solutions. The specialist will guide technicians on Miele diagnostic tools, software, and service procedures, while maintaining up-to-date knowledge of Miele products, technologies, and service processes. The position also supports the launch of new products, partners with Product Support to identify quality trends, and collaborates with Domestic Service to improve training and processes. Additionally, the role assists with parts and accessory identification, ordering, and manages work orders and service documentation with high accuracy. The specialist will respond to internal inquiries professionally and contribute to continuous improvement in service quality.
Requirements
- Bilingual (French & English) – strong communication skills required
- 5–7 years of experience in residential appliance repair (field experience preferred)
- Strong technical knowledge of: Electrical and electronic systems, Refrigeration, Mechanical troubleshooting, Networking basics
- High attention to detail, organization, and problem-solving ability
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Experience with CRM/ERP systems and service tools
- Experience with Miele products is an asset
Responsibilities
- Act as a technical expert, resolving complex service issues with effective, long-term solutions
- Guide technicians on Miele diagnostic tools, software, and service procedures
- Maintain up-to-date knowledge of Miele products, technologies, and service processes
- Support the launch and implementation of new products and innovations
- Partner with Product Support to identify product quality trends and communicate solutions
- Collaborate with Domestic Service to improve training, processes, and technician performance
- Assist with parts and accessory identification and ordering
- Create and manage work orders and service documentation with high accuracy
- Respond to internal inquiries with professionalism and efficiency
- Contribute to continuous improvement in processes, documentation, and service quality
Benefits
- Healthy balance between the demands and the appreciation of our employees
- Good working environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
