Support Specialist - P - FRENCH BILINGUAL

ACD Connect, LLC • Farmington, UT

3d • Remote

About The Position

ACD Connect. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.

Requirements

• Fluency in standard (continental) French and English
• USB Headset
• Webcam - All training is 100% on camera
• Laptop or PC (No tablets/Chromebooks/Macs)
• Reliable Broadband internet connection with at least 25 Mbps download capacity and 10 Mbps upload capacity.

Nice To Haves

• Prior professional experience using French in a business or customer support context is preferred but not required
• Fluency in Haitian Creole is valued

Responsibilities

• Take customer calls and emails and provide accurate, satisfactory answers to their queries and concerns
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer accounts, providing customer with updates and information about billing and other account items
• Collaborate with other Specialists to improve customer service
• Perform other related duties as assigned by management

Benefits

• PTO earned per pay period and begin using after 90 days of employment
• Employee Assistance Services for Mental Health/Substance Abuse/Counseling resources
• Supplemental Insurance and Retirement Plan with matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed