Technical Support Specialist

Medline•Shreveport, LA

39d•Hybrid

About The Position

Medline has an immediate opening for a Technical Support Specialist at our Shreveport, LA location on a hybrid basis! This person will apply basic understanding of products, both internally manufactured and distributed products to provide technical support to issues or questions from sales representatives, customer service representatives, quality complaint investigators or consumers.

Requirements

High school diploma or equivalent.
At least 1 year of experience providing technical support/service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience communicating technical information to non-technical audiences.

Nice To Haves

Position may require travel up to 10% of the time for business purposes (within state and out of state).

Responsibilities

Ensure all incoming customer/sales requests (via phone or e-mail) are reviewed, resolved or passed to the appropriate group by working collaboratively with the Product Support and QA teams.
Provide technical assistance and support.
Assemble and disassemble products in order to answer questions.
Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems.
Provide options and alternatives for reps and customers.
Catalog and report product issues.
Maintain detailed product information in software tools including SAP and a knowledge base.
Identify and report on technical training deficiencies.
Work with Product Management to resolve.
Write and update product attributes for website updates as directed.
Contact vendors as required to obtain technical support, product information, etc.