Technical Support Specialist (Help Desk), USDB

State of Utah Office of the Governor • Salt Lake City, UT

4d • Onsite

About The Position

The Utah Schools for the Deaf and the Blind (USDB) is seeking a customer-focused Technical Support Specialist to join our Information Technology team. This position provides technical support to faculty, staff, and administrators by installing, maintaining, and troubleshooting computer hardware, software, mobile devices, and related technology systems. The successful candidate will possess strong problem-solving skills, excellent customer service abilities, and a commitment to supporting the educational mission of USDB.

Requirements

• Experience supporting Windows and macOS operating systems.
• Experience troubleshooting computer hardware, software, and peripheral devices.
• Knowledge of computer imaging, deployment, backup, recovery, and system maintenance processes.
• Basic understanding of networking concepts, including TCP/IP, wireless networking, and device connectivity.
• Strong analytical and troubleshooting skills.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated commitment to providing exceptional customer service.
• Ability to work independently and collaboratively within a team environment.
• Ability to prioritize multiple tasks and adapt to changing priorities.
• Valid driver's license and ability to travel to various work locations as needed.
• Successful completion of a criminal background check.

Nice To Haves

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Experience with mobile device management (MDM) solutions.
• Experience working in an educational environment.
• Industry certifications such as CompTIA A+, Network+, Microsoft, Apple, or similar certifications.

Responsibilities

• Provide first and second-level technical support for desktop computers, laptops, mobile devices, printers, and other technology equipment.
• Diagnose and resolve hardware, software, operating system, network, and peripheral issues.
• Install, configure, deploy, maintain, and upgrade Windows, macOS, iOS and ChromeOS devices.
• Assist with user account management, password resets, and access requests.
• Support Google Workspace applications and services.
• Document support requests, resolutions, and technical procedures.
• Maintain accurate inventory and asset management records throughout the device lifecycle.
• Assist with purchasing, receiving, deployment, relocation, and retirement of technology equipment.
• Coordinate warranty repairs and vendor support requests as needed.
• Collaborate with other IT staff on technology projects, upgrades, and system improvements.
• Provide training and guidance to users on technology best practices.
• Travel to USDB campuses and outreach locations throughout the state to provide technical support as needed.
• Perform other duties as assigned.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree