Technical Support Specialist
About The Position
PIOVAN/UNADYN is a leading producer of auxiliary equipment for the plastics processing industry, offering a wide range of products including resin-drying systems, gravimetric blenders, crystallizers, plasticizers, centralized material-conveying systems, temperature-control equipment, and granulators. The company also excels in plastics process integration, engineering and installing complete manufacturing systems to help processors manage raw materials, handle manufactured parts, and improve process yield. PIOVAN/UNADYN is particularly experienced in PET Auxiliary Systems for preforms, achieving up to 100% recycling recovery.
Requirements
- Associate degree in Electrical or Mechanical Engineering Technology (or related field) preferred and/or five (5)+ years of experience with industrial equipment similar to Una-Dyn and/or Piovan equipment
- Solid communication skills, both verbal and written.
- Ability to analyze and interpret mechanical and electrical drawings, as well as software code.
- Familiar with microprocessor controls and programs.
- Good interpersonal skills and provide high-quality customer service.
- Able to organize, prioritize, and multitask.
- Able to evaluate and respond appropriately to situations to the benefit of the customer.
- Familiar with Microsoft Word, Excel, PowerPoint, SAP, CRM.
Responsibilities
- Maintain collections of technical service manuals and documentation.
- Assist the Engineering Department with occasional lab testing of equipment and compounds sent in by the customer base.
- Performing administrative tasks such as opening and managing Service Order cases, providing service reports, and documenting expenses to the Accountability Department.
- Occasional travel to customer facilities to witness and understand equipment applications and operations, effect necessary repairs, and deliver parts and/or components as needed.
- Support customers by phone and/or email to assist with troubleshooting and technical requests.
- Coordinate with the customer by sending the tariff form in case of technician intervention request.
- Handle Service Orders under own responsibility and promptly inform the Service Manager about the job status, whether it's under warranty, to be invoiced, or FOC for a special decision/agreement from the Sales referent.
- Support technicians and guide them on how and what to fill in on the Service Report in case of needs (in case of a critical situation).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
