Technical Support Specialist

QubicaAMF•Mechanicsville, VA

5d•Onsite

About The Position

We are looking for motivated individuals who want to continue their careers in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? We are looking for a skilled individual to become the newest member of our professional Technical Support team. As a Technical Support Specialist, you will provide support to our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no in-house IT expertise. We are not just looking for the best technical skills; we are also looking for folks who interact well with customers - whether they are the business owner, front desk staff, or mechanic. We are a growth-focused employer dedicated to further developing these skills in our employees.

Requirements

Excellent communication (written and oral) skills.
Excellent documentation and record-keeping skills.
The desire and ability to learn new technology.
Willingness to learn installation construction skills.
Understanding hand tools, meters, and power tools to troubleshoot electrical and mechanical problems.
High School Diploma; or equivalent combination of education and experience.
Must be at least 18 years of age.
Previous technical support experience.
Technical background in electrical and/or mechanical systems.
Working knowledge of firewalls, routers, and switches.
End-user support (OS, Hardware, and Printer troubleshooting, etc.).

Nice To Haves

Bilingual is a plus.

Responsibilities

Answer and respond to technical issues via inbound calls, chats, and emails from external customers and end-users of QubicaAMF products.
Use your sleuthing skills to troubleshoot a possible wiring issue.
Diagnose and fix computers that just won boot.
Team up with peers to increase overall knowledge of different aspects of products.
Provide remote installation support for our proprietary software
Initiate warranty claims.
Analyze and reconnect the Point-of-Sale terminal that won connect to the network.