Technical Support Specialist

RMS Energy

12h • Hybrid

About The Position

We’re looking for a Technical Support Specialist who is ready to bring their electrical field experience into a customer-facing role that bridges operations and client success. This position provides technical expertise, estimating support, and troubleshooting for transformer and field service testing projects. You’ll act as the link between field crews and customers, ensuring technically accurate proposals, efficient scheduling, and reliable support for testing and troubleshooting in real time. If you have hands-on experience in transformer and field service testing and want to combine it with customer service and project support, this is the role for you.

Requirements

• 5+ years of hands-on transformer and breaker testing experience (e.g., TTR, insulation resistance, winding resistance, power factor)
• Proven ability to interpret/validate test reports and identify field issues
• Experience in preparing accurate estimates, proposals, and project quotes
• Comfortable supporting high volumes of technical calls and troubleshooting under time constraints
• Familiarity with major transformer OEMs and testing platforms/equipment
• Strong customer focus with exceptional communication and presentation skills
• Willingness to travel up to 10% throughout the U.S.
• Must pass background check and pre-employment/random drug tests
• Valid driver’s license with a clean driving record
• Ability to work in an office setting with occasional travel to job sites
• Physically capable of sitting, standing, and performing light tasks with occasional lifting up to 20–50 lbs

Nice To Haves

• Associate’s or Bachelor’s degree in Electrical Engineering/Technology or related field preferred
• NETA Level II certification (or higher) preferred
• Knowledge of breaker testing procedures and electrical field work is preferred
• Direct troubleshooting experience on transformer or breaker anomalies in the field
• Prior customer-facing experience in a technical support or estimating role
• Experience with proposal writing and RMS Energy formats

Responsibilities

• Serve as the primary technical support contact for field teams and customers on transformer and field service testing projects
• Review and validate estimates, schedules, reports and quotes for accuracy and completeness
• Develop and implement strategies for managing technical data, including schematics, specifications, equipment records, and maintenance histories
• Attend pre-construction meetings when the Operations Manager is unavailable
• Generate detailed proposals and quotes using RMS Energy formats
• Respond to high volumes of customer and field calls, providing technical guidance and troubleshooting support
• Review, analyze, and validate electrical test reports (TTR, megger/IR, winding resistance, power factor, hi-pot,) before release
• Troubleshoot field issues such as transformer leaks or resistance anomalies, recommending corrective actions
• Collaborate with supervisors to plan and schedule upcoming work
• Maintain strong knowledge of industry-standard processors and equipment (Varen, Cysco, Stark, Interback)
• Apply expertise with transformers from major OEMs (Siemens, GE Prolec, Hitachi, HICO, Orhusa)
• Support business development by ensuring technical accuracy in proposals and client communications

Benefits

• Medical, dental, and vision coverage fully paid for employees, starting the month after hire
• Paid training, certifications, and industry memberships
• Paid vacation, holidays, and sick leave
• Traditional & Roth options + free investment guidance
• Legal, financial, and mental wellness support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree