Technical Support Specialist

Mid America Health•Greenwood, IN

2d•$60,000 - $70,000•Onsite

About The Position

Mid America Health is growing and seeking a motivated Technical Support Specialist to join their team. This full-time role is designed for an individual who excels at problem-solving, demonstrates initiative, and can work autonomously while delivering outstanding support to both field and office personnel. The ideal candidate is a skilled troubleshooter who takes ownership of issues, effectively manages priorities, and consistently seeks opportunities to enhance the user experience. The role operates under the IT Manager.

Requirements

Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience
Minimum two years of Help Desk or IT Support experience
Excellent troubleshooting, analytical, and problem-solving abilities
Strong time management skills with the ability to prioritize multiple requests independently
Ability to explain technical concepts to non-technical staff
Experience providing remote support to end users
Experience deploying and supporting Windows computers and peripherals
Experience supporting printers, scanners, and office equipment
Basic networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, and switching
A proactive attitude with the ability to work independently, take initiative, and follow issues through to completion

Nice To Haves

CompTIA A+, Network+, or equivalent certifications
Experience with Microsoft Intune or other Mobile Device Management
Experience with Microsoft Entra ID, Active Directory, or Microsoft 365 administration

Responsibilities

Managing and prioritizing the IT support ticket queue while ensuring timely resolution
Providing first and second-level technical support for field and office staff
Troubleshooting Windows computers, Microsoft 365 applications, printers, mobile devices, and business software
Providing remote support to users across multiple locations
Imaging, configuring, deploying, and maintaining desktop and laptop computers
Configuring and supporting company-issued mobile phones and tablets
Diagnosing and resolving printer, peripheral, and hardware issues
Performing basic network troubleshooting
Monitoring EDR for security alerts and escalating security concerns as needed
Maintaining and tracking accurate inventory of IT and dental equipment
Assisting with IT infrastructure projects and technology initiatives
Identifying recurring issues and recommending process improvements to reduce support requests