Specialist, Technical Support

Five Below•Forsyth, GA

4d•Onsite

About The Position

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Requirements

Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment is a plus.
Proficiency in Windows 10 & 11, networking concepts, Active Directory management, and a strong understanding of PC-related hardware and peripherals.
Industry certifications such as A+ are highly desirable.
Excellent verbal and written communication, strong organizational skills, and a customer-focused approach with the ability to empathize and stay calm under pressure.
Analytical thinker with demonstrated troubleshooting abilities and the capacity to prioritize effectively in a fast-paced IT setting.
Rotating after-hours on-call support.
Ability to lift up to 50 pounds.
Other duties as assigned.

Nice To Haves

experience in a retail or distribution environment is a plus
Industry certifications such as A+ are highly desirable

Responsibilities

Provide first-level technical assistance to end users, resolving hardware, software, and network-related issues promptly.
Offer after-hours support for critical incidents or projects as needed.
Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common problems and solutions.
Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and peripherals.
Ensure all systems operate effectively to meet business needs.
Continuously monitor system and application performance to identify and address potential issues proactively.
Classify and prioritize support tickets based on urgency and business impact.
Route complex issues to specialized teams for resolution and ensure SLAs are met.
Contribute technical expertise to IT initiatives, including system upgrades, deployments, and migrations.
Assist in the creation and maintenance of technical documentation for system configurations, troubleshooting procedures, and user guides.
Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts.
Partner with cross-functional IT teams to deliver seamless support for general IT systems and distribution center operations.
Provide training to end-users on new technologies and tools to improve productivity.
Occasionally lift and transport equipment up to 50 pounds and provide on-site support as.