Technical Support Specialist

State of Montana • Helena, MT

1d • Onsite

About The Position

Provide day-to-day operations support for the audio video (AV) operations of the Legislative Branch. This includes customer service, room setup, video editing, equipment management and operations, coordination with support vendors, and resource planning.

Requirements

• Substantial knowledge of use of AV technologies including those used for Internet delivery.
• Substantial knowledge of AV related software applications.
• General knowledge of audio and video production and editing techniques.
• General knowledge of AV equipment troubleshooting and configuration.
• General knowledge of digital audio and video archiving techniques and standards.
• General knowledge of standard office equipment.
• General knowledge of computer databases and asset management systems.
• General knowledge of proper grammar, spelling, punctuation and writing style.
• Basic knowledge of office filing procedures.
• Ability to use, and adapt to new features of, computers, software, and standard office equipment.
• Ability to take direction from supervisors.
• Ability to communicate ideas effectively.
• Ability to manage, plan, coordinate, and design communications.
• Ability to write and speak clearly, concisely, and in a well-organized manner.
• Ability to communicate and perform effectively and diplomatically.
• Ability to analyze information and make sound judgments.
• Ability to establish effective working relationships.
• An associate degree in a computer science or related field plus (3) years of relevant work experience OR An equivalent amount of education and experience.

Responsibilities

• Provide day-to-day operations support for the audio video (AV) operations of the Legislative Branch.
• Customer service
• Room setup
• Video editing
• Equipment management and operations
• Coordination with support vendors
• Resource planning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree