Technical Support Specialist

WEG Electric Corp•Duluth, GA

5d•Onsite

About The Position

WEG Electric Corp. has an excellent opportunity for a Technical Support Specialist - Industrial Products (Service Engineering Specialist). In this role, you will support WEG motors, drives, and industrial products by providing technical troubleshooting, startup assistance, and post-sales support to customers, distributors, and field service personnel. This position is ideal for candidates with backgrounds in electrical systems, electronics, mechatronics, industrial maintenance, automation, or related technical disciplines who are looking to build a career in industrial technology.

Requirements

1+ years of experience in technical support, industrial maintenance, electrical systems, electronics, automation, HVAC, or related technical fields.
Troubleshooting experience with electrical, electronic, or industrial equipment preferred.
Experience supporting customers, end users, technicians, or field service personnel is a plus.
Strong troubleshooting and problem-solving skills.
Understanding of electrical and electronic systems.
Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.
Effective verbal and written communication skills.
Ability to diagnose and resolve technical issues while providing excellent customer support.
Experience using computer applications and support databases to document service activities.
High School Diploma or GED required.
Must be authorized to work in the United States.

Nice To Haves

Recent graduates from technical and trade programs are encouraged to apply.

Responsibilities

Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
Provides after-hours phone support.
Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
Assists field support personnel by phone or email as needed, providing drawings and using available WEG resources.
Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
Records call and email details in the technical support database.
Records non-conformities of WEG products in the appropriate database.
Reviews field service reports as needed for warranty validation.
Performs product inspections (static and power test inspections) according to each product's technical manuals.
Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
Provides quotes for the repair of WEG products.
Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
Keeps workbenches and repairs lab organized and clean.
Helps the parts department identify parts for customers.
Provides backup to the Field Service Engineer and Repair Lab Engineer