Technical Support Specialist (INDG)

Bloomberg Industry Group•Arlington, VA

5d•$63,000 - $97,000

About The Position

The Technical Support Specialist I provides first-line product support by independently managing customer inquiries, troubleshooting issues, and delivering timely resolutions. This role develops expertise in Bloomberg Industry Group products while building strong customer relationships through exceptional service.

Requirements

Bachelor's degree or equivalent combination of education and experience.
3–5 years of client support or technical support experience.
Excellent troubleshooting and analytical skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities while delivering exceptional customer service.

Nice To Haves

Experience supporting SaaS or enterprise software preferred.

Responsibilities

Independently manage customer support requests from initial contact through resolution.
Troubleshoot product functionality, workflow, and configuration issues across assigned Bloomberg Industry Group products.
Deliver support through phone, email, live chat, and virtual meetings.
Research, analyze, and resolve customer issues while meeting established service levels.
Identify reproducible software defects and submit detailed documentation to Product and Engineering teams.
Escalate complex product or technical issues requiring advanced expertise.
Provide customers with product guidance, best practices, and feature recommendations.
Collaborate with Product Management, Engineering, Customer Success, Professional Services, and Sales to resolve customer issues.
Maintain accurate customer records and case documentation.
Contribute to internal knowledge articles and support documentation.
Participate in product launches, testing activities, and after-hours support when required.