IT - Technical Support Specialist - Chino Hills, CA
About The Position
Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.
Requirements
- Strong knowledge of operating systems: Windows, macOS, and Linux
- Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting
- Experience configuring and supporting Unifi Network equipment (access points, switches, controllers)
- Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation
- Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs
- Troubleshooting hardware, software, and peripheral devices
- Knowledge of remote desktop tools and diagnostic utilities
- Understanding of mobile device support (iOS and Android)
- Basic knowledge of cybersecurity best practices
- Experience with ticketing/helpdesk systems
- Associates or Bachelors in IT, computer science or related field, OR equivalent work experience
Nice To Haves
- CompTIA A+
- Network+
- Security+
- Google IT Support Professional Certification
Responsibilities
- Providing technical support and troubleshooting assistance to our customers
- Demonstrating excellent problem-solving skills
- Ensuring timely resolution of issues and customer satisfaction
Benefits
- Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance
- HSA, Health Care FSA and Dependent Care FSA
- EAP (Employee assistance program)
- Employee discount program
- PTO (Paid time off)
- Dayforce Wallet
- Daily Pay
- Pre-Tax 401(k)
- After-Tax Roth
- Tuition discount through Capella University
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
